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In response to the continued demand for automated self-service solutions for customer service call centers, the leading Visual Self-Service solutions provider has signed two new customers.

Zappix, the leading Visual Self-Service solutions provider, has signed two new strategic customers for its industry-leading Visual IVR product. The increasing demand for automated self-service solutions is growing rapidly, and businesses are implementing solutions such as Zappix to meet their needs. Digital customer engagement and automation have become critical to premiere customer service interactions, improving callers’ experience and boosting revenue for businesses.

“We’re happy to provide our Visual Self-Service solutions to more clients,” said Yossi Abraham, President & CEO at Zappix. “The shortage of Contact Center agents, and the need for deflecting repetitive and mundane calls to self-service solutions, are major drivers for efficiency and cost saving for contact centers, all that while improving the customer experience.”

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Intense pressures for efficiency and cost savings are at an all-time high right now, especially going into the new year. Businesses have to meet their customer’s needs by providing self-service and quality user experiences. More and more companies are making the decision to implement solutions to give customers options to self-serve while obtaining the many benefits of Self-Service. The new customers will benefit from critical aspects of the Zappix solution, including:

  • Reducing repetitive, routine calls reaching live agents through a self-service channel, resulting in significant cost savings
  • Faster resolutions through easy-to-use self-service solutions, improving critical KPIs such as Average Handling Time (AHT)
  • Improved customer satisfaction by reducing customer queue waiting times (Average Waiting Time) and allowing agents more time to focus on complex calls
  • Quick launch and implementation, thanks to Zappix Studio low-code/no-code Service Creation Environment (SCE)

Visual self-service powered by AI is transforming the customer experience landscape. Through its expanded portfolio of solutions, such as Visual IVR, Proactive Engagement, and Agent Assist, along with its years of experience delivering superior customer experiences across a variety of industries, Zappix intends to continue capitalizing on the demand for self-service automation.

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