Since 2021, UJET cloud solutions has provided Outdoorsy the scalability and reliability to adjust with seasonal fluctuations in demand and set itself apart through superior customer experience
UJET, Inc., the world’s most advanced contact center platform, announced Outdoorsy selected UJET as the foundation of its customer service operations. Outdoorsy is the most trusted on-demand RV rental and outdoor travel marketplace on the planet. Built on outstanding service and quick response, Outdoorsy needed a contact center solution to match its stellar reputation, keep up with its rapid growth, and provide the data insights it needed to stay ahead of shifting consumer trends. Outdoorsy chose UJET for its ease of use, quick scalability, and the reliability of its cloud platform, backed by the 100% uptime guarantee of CX Intercloud.
“Supporting our customers with a superior level of customer service is what sets Outdoorsy apart from our challengers in a highly competitive marketplace,” said Dana Golding, director of customer support and operations, Outdoorsy. “The agility of UJET cloud contact center solutions enables Outdoorsy to exceed our customers’ expectations through quick service scalability, consistent product innovation, and comprehensive reporting on an easy-to-use platform.”
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Outdoorsy is one of the largest and fastest-growing marketplace startups and private companies on the a16z Marketplace 100 List and recently exceeded $2 billion in total transactions. As a result of its success, and the seasonal nature of an outdoor hospitality business like RV rentals, Outdoorsy customer service experiences significant spikes in customer service demand. Consequently, Outdoorsy needed a flexible contact center solution to quickly adjust and maintain optimal service levels. As the summer of 2021 approached, the COVID pandemic fueled high demand for new and unique ways to travel. Outdoorsy leveraged the scalability of UJET’s cloud platform to easily add dozens of new agents as the summer rush began and, as the travel surge subsided, scale operations back to its normal levels.
“We are excited to support Outdoorsy’s growing operation with enterprise-grade cloud contact center solutions as the backbone of its outstanding customer experience,” said Vasili Triant, chief operating officer, UJET. “Today’s forward-thinking enterprise organizations like Outdoorsy are making customer experience a competitive advantage with UJET and transforming their contact centers to keep pace with customer demands.”
As the rush of new agents and new customers drove Outdoorsy’s rapid growth, the need for accurate, real-time reporting became more important than ever. UJET’s advanced reporting and analytics offers Outdoorsy a clear view of team performance, customer satisfaction, and the overall quality of its customer experience, enabling the company to adjust in real time as needed and continually refine its operations. With comprehensive reporting and customizable dashboards, UJET provides Outdoorsy with the valuable business intelligence it needs to optimize contact center performance and put its customers first.
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